Job Description:
- Comply and lead the overall Infrastructure target Blueprint and architecture, maintaining a standardized and cost-effective infrastructure environment
- Managing inventory and cost to ensure sufficient capacity is available to deliver cost-effective infrastructure services.
- Collect, track and report key metrics
- Drive and lead regular tactical & SME forums with respective key stakeholders to develop business requirements and address day-to-day challenges.
- Responsible to manage vendors and ensure IS/IT capacity, dimensioning, software & platform upgrade SLAs for the following IT processes are met.
- Responsible to review capacity & dimensioning planning data provision for the service and enhance optimization plan where required.
- Responsible in develop and enforce IT security policies and standards (security strategy set by ITA & Security)
- Responsible to validate requests received from functions against the prioritization requirements. Challenge teams wherever inputs are missing or are not as per defined guidelines
- Responsible in governing the maintenance of infrastructure availability, reliability, maintainability, serviceability & continuity requirements against the cost justified service and operating level agreements for the service
- Drive various cost optimization initiatives
- IS/IT Operating model fine tuning with technology IT blueprint guidance from key stakeholders
- Manage complex implementation issues, project management and ensure vendor’s full compliance with the terms and conditions. Document changes and gaps during implementation.
- Responsible to coach and develop Infrastructure planning & operation team with clear technology guidance
- Establish monitoring and metrics-driven processes to enable uptime and performance for key business systems.
- Regularly communicate with stakeholders via a variety of channels including presentations
- Negotiate with vendors for effective delivery of managed services.
- Establish, support, and ensure compliance with ITSM and InfoSec controls.
- Promote and ensure compliance with legal, InfoSec, business and operational best practices.
Requirements:
- At least a tertiary level qualification in professional Engineering, Technology, IT, Computer science from a recognized body, though extensive relevant experience
- Broad technical mindset, innovative and has some understanding of business requirements and operating DevOps model in Digital services
- Solid experience in managing IT Services and digital transformation capabilities, ie Redhat OpenStack, Virtualization, Open Shift, Postgres DB, CISCO ACI, Aruba Access Points, MS o365, Azure, AWS and etc.
- More than 10 years working experience involve end to end IS/IT architecture development, operation and planning
- Strong track record of technology delivery
- Demonstrated success in creating a delivery organization using relevant tools and processes
- Proven leadership and management skills
- Overall technical understanding of the applications & Excellent understanding for the business processes
- Excellent written and verbal communication skills in English.
